Contact Total Casino

For questions, issues or feedback you can reach Total Casino through various channels. Livechat is fastest option for urgent matters, email works better for complex questions requiring documentation.

Support is available in Dutch and English. Response times vary depending on method and traffic, but most questions get handled within a few hours.

How to Reach Us

Live Chat - 24/7 Available

Fastest way to get help. Click chat bubble in bottom right on website or in mobile app. You'll be connected with agent within 30-90 seconds.

Livechat is ideal for:

Account login problems
Bonus activation questions
Payment status checks
Game technical issues
Verification document status

Agents have access to your account history and can directly check what's happening. For privacy-sensitive information they may ask for verification code sent via email.

Email Support

Email: [email protected]
Response time: 6-12 hours (weekdays), 12-24 hours (weekends)

Email is better for:

Complex questions requiring extensive explanation
Complaints or formal objections
Document submissions if upload tool doesn't work
Detailed game history requests

Make sure you use your account email when contacting, otherwise support can't verify your account. Always mention your username in email for faster handling.

Contact Form

On website you'll also find contact form under "Support" → "Contact Us". This works same as email but is more convenient if you want to upload screenshots.

Form asks for:

Your name and email (must match account)
Subject/category (select most relevant)
Detailed description of your question
Optional: screenshots or documents (max 5MB per file)

You'll receive automatic confirmation with ticket number. Support responds via email to address you provided.

Quick Answers to Common Questions

How Long Does Account Verification Take?

Normally 24-48 hours after uploading all required documents. During weekends can extend to 72 hours. Check your email for updates - they send confirmation once you're verified.

Why Isn't My Withdrawal Processed Yet?

Unverified accounts have longer processing times. Verified accounts: 12-24 hours for iDEAL/bank transfers, 6-12 hours for e-wallets, 2-6 hours for crypto. High value withdrawals (€10,000+) get extra security checks which can take up to 48 hours.

I Can't Log In - What Now?

Use "Forgot password" on login page. No reset email received? Check spam/junk folders. Still nothing? Contact livechat - they can manually trigger reset after identity verification.

Where Do I Find My Bonus Wagering Status?

Log in → "My Account" → "Bonuses". There you see active bonuses, how much wagering remains and when they expire. Real-time updates so you always know exactly where you stand.

Complaints and Disputes

If you're not satisfied with a decision or service you can file formal complaint. This goes via email to [email protected] with as much detail as possible:

Your username and account email
Date and time of incident
Description of what happened
Screenshots or other evidence if available
What you expect as solution

You'll receive acknowledgment within 48 hours with case number. Complaint gets investigated by senior support team member. Within 5-7 business days you receive detailed response with findings and any compensation.

Escalation to License Holder

If you're not satisfied with Total Casino's solution you can escalate to Curaçao eGaming Authority. This is licensing body and they can mediate in disputes.

Contact details for licensing authority are provided in final response from Total Casino's complaints team. You must first go through internal complaints procedure before you can go to license holder.

Feedback and Suggestions

Total Casino values player input. Have ideas for new features, game providers you want added or suggestions for improvement? Send them to [email protected].

Not all suggestions can be implemented but they are read and considered. Popular requests that come up frequently have better chance of being picked up.

Recently Implemented Player Feedback

Dutch live dealer tables - requested by many players, now available
Crypto withdrawal options - implementation came from player surveys
Reality check frequency made adjustable - was previously fixed
Game search filter improvement - easier to find specific slots

Business and Partnership Inquiries

For business collaborations, affiliate partnerships or media inquiries use separate contact address:

Email: [email protected]

This includes questions about:

Affiliate program details and registrations
Marketing collaborations
Game provider partnerships
Press and media requests
Corporate partnerships

Sending player support questions to this address doesn't work - those get forwarded to normal support queue which causes delays.

Expected Response Times

Contact Method	Response Time	Best For
Live Chat	30-90 seconds	Urgent problems, quick questions
Email Support	6-12 hours (weekdays)	Complex issues, documentation
Contact Form	6-12 hours	Questions with screenshots/files
Complaints Email	48 hours (receipt), 5-7 days (resolution)	Formal objections, disputes
Business Email	24-48 hours	Partnerships, media questions

During peak hours (evening and weekends) response times can be slightly longer. Highest priority is given to account security issues and payment problems.

Tips for Faster Help

Help support help you by following these tips:

Be specific: "My withdrawal of €200 on December 15th is still pending" is better than "my money is gone"
Include relevant details: username, transaction ID, date/time of incident
Screenshots help: especially for game glitches or error messages
One question per contact: don't mix 5 different issues in one email
Check FAQ first: many questions are already answered in help section

Angry or frustrated? That's understandable but stay polite - support staff helps you faster and more thoroughly if you communicate respectfully. They can't change policy but can do their best for you within their possibilities.