Responsible Gambling at Total Casino

Online gambling is entertainment. It becomes a problem when it starts affecting your finances, relationships or mental health. Total Casino provides tools to maintain control, but ultimately it's up to you to play responsibly.

This page explains which tools are available, how to recognize signs of problematic behavior and where to find help if gambling is no longer fun.

Are You Still in Control?

Ask yourself these questions honestly. If you answer "yes" more than three times, consider seeking help.

• Do you gamble with money you actually need for rent, groceries or bills?
• Do you try to win back losses by gambling more (chasing losses)?
• Do you lie to friends or family about how much you gamble?
• Do you feel guilt or shame after a gambling session?
• Do you neglect responsibilities (work, family) to be able to gamble?
• Do you borrow money or sell possessions to continue playing?
• Do you experience stress or anxiety when you can't gamble?
• Do you play longer than planned or with more money than your budget?

These questions are based on DSM-5 criteria for gambling addiction. One "yes" doesn't automatically mean you're addicted, but multiple "yes" answers are red flags that should be taken seriously.

Tools to Maintain Control

Total Casino has various features built in to help you stay within your limits. These tools are free, optional but highly recommended if you notice you struggle with self-control.

Deposit Limits

Set a maximum for how much you can deposit per day, week or month. Example: €50 per week. When you reach this amount you can't deposit more until next week begins.

Activate limits via Account Settings → Responsible Gaming → Deposit Limits. Decreases take effect immediately, increases only after 24-hour cooling-off period. This prevents impulsive decisions during losing streak.

Loss Limits

This tracks your net loss. Set loss limit of €100 per week and you lose that amount, account gets temporarily blocked until next week. You can withdraw but not play anymore.

Calculation: deposits minus withdrawals over set period. Win €50 and withdraw it, your loss limit isn't affected. Lose €100, you trigger the limit.

Session Time Limits

Determine how long you want to play in one session. After expiry you're automatically logged out. Example: 2-hour session limit means after 2 hours you're forced to take a break.

You can log in again afterwards, but interruption helps prevent impulsive "one more spin" decisions. Use this if you notice time flies while playing.

Reality Checks

Popup reminders appearing every X minutes showing how long you've been playing and how much you've won/lost. Example every 30 minutes you get screen with "You've been playing 90 minutes, balance: -€45".

Sounds annoying but it works. Many players lose sense of time while playing. Reality checks force you to pause and consciously decide whether to continue.

Self-Exclusion: Taking a Break

If responsible gaming tools aren't enough you can temporarily or permanently exclude yourself from Total Casino. During exclusion you can't log in, receive no emails and can't create new accounts.

Temporary Exclusion

Choose a period: 1 month, 3 months, 6 months or 1 year. Your account gets frozen, pending withdrawals are processed but you can't play anymore. After period ends account automatically reactivates.

You receive reminder email 7 days before reactivation. If you want to stay excluded longer you can extend period via support before account reopens.

Permanent Exclusion

This is irreversible. Your account gets permanently closed and you can never create new account with same details. Use this only if you're certain you want to stop definitively.

Request goes via livechat or email to [email protected]. They ask for confirmation and process your last withdrawal before account gets definitively closed. This takes 48-72 hours.

Recognize Signs of Problem Gambling

Gambling addiction develops gradually. It often starts innocently but can escalate. Watch for these warning signs in yourself or people around you:

Financial Signs

• Borrowing from friends, family or banks to be able to gamble
• Overdue bills while still gambling
• Selling possessions to free up money for gambling
• Secret bank accounts or credit cards
• Unexplained financial problems or debts

Emotional and Behavioral Signs

• Excited or euphoric while gambling, depressed afterwards
• Defensive or irritated when someone asks about gambling behavior
• Lying about how much time or money spent on gambling
• Gambling as escape from problems or negative feelings
• Insomnia, anxiety or concentration problems

Social Signs

• Neglecting work, study or family obligations
• Isolation from friends and social activities
• Relationship problems due to gambling
• Less interest in hobbies you used to enjoy

If you recognize multiple of these signs it's time to seek help. Gambling addiction is recognized condition and professional help is available.

Where You Can Find Help

The Netherlands has various organizations offering free, confidential help for gambling problems. You don't need to pay and your name stays anonymous if you want.

AGOG - Anonymous Gamblers

AGOG is a 12-step program based on AA (Alcoholics Anonymous) model. Meetings are free, anonymous and available throughout the country. You share experiences with others going through the same.

Website: www.agog.nl
Phone: Check website for local contacts

Jellinek

Jellinek offers professional treatment for addictions including gambling addiction. They have outpatient treatment, ambulatory guidance and online help programs. Treatment is covered by many health insurances.

Website: www.jellinek.nl
Phone: 020 570 23 55 (Mon-Fri 09:00-17:00)

Loket Kansspel

Information and referral to help for gambling problems. They can help you find right organization depending on your situation.

Website: www.loketkansspel.nl

Mental Health Institutions

Many mental health institutions offer treatment for gambling addiction. Via your GP you can get referral. Treatment then gets reimbursed by your basic insurance (under mental health budget).

Help for Family and Friends

If someone in your circle has gambling problem you can also use help. Gambling addiction affects not only the gambler but also people around them.

What You Can Do

• Talk openly about your concerns without judging
• Don't lend money - this enables the behavior
• Protect your own finances (separate accounts, passwords on banking apps)
• Encourage the person to seek professional help
• Seek support yourself - you don't need to carry this alone

AGOG also has meetings for partners and family (Gam-Anon). Jellinek offers family guidance. Don't be ashamed to ask for help - gambling addiction is illness, not character flaw.

Tips for Responsible Gambling

If you just play for entertainment and want to maintain control, follow these practical guidelines:

Budget Management

• Determine upfront how much you can afford to lose - never play with money for essentials
• Consider gambling money as entertainment budget, not as investment
• Withdraw winnings regularly - this locks in profit
• Stop when budget is depleted, never chase losses

Time Management

• Set time limits and stick to them
• Don't gamble when you're tired, stressed or emotional
• Take regular breaks - walk away from your screen
• Balance gambling with other activities and hobbies

Mental Attitude

• See gambling as entertainment, not as way to make money
• Accept that house always has edge - you'll lose long term
• Celebrate small wins but don't attach too much meaning to them
• Be honest with yourself about your win/loss ratio

Protection of Minors

Total Casino doesn't allow players under 18 years. Age verification is mandatory via KYC. If minor gets detected account is immediately closed and deposits are returned.

Parents: protect your children by setting passwords on your devices. Don't leave casino accounts logged in on shared computers. Talk with your children about gambling risks - making it taboo only makes it more interesting.

For Parents

• Monitor online activities of minors
• Use parental controls on devices and browsers
• Talk openly about gambling and its risks
• Set good example - if parents gamble problematically children can adopt this behavior

Total Casino's Responsibility

Total Casino takes responsible gaming seriously. Staff is trained to recognize signs of problematic behavior. If someone shows erratic betting patterns or expresses concerns via chat support can proactively suggest responsible gaming tools.

Marketing is transparent. Bonuses are clearly explained with wagering requirements visible. No misleading claims about "guaranteed wins" or "systems to win".

Underage gambling prevention is active. Age verification is mandatory and strict. Advertising doesn't target platforms with predominantly underage audience.